TY  - BOOK
AU  - Parmenter,David
TI  - Key performance indicators: developing, implementing, and using winning KPIs 
SN  - 9780470545157 (cloth)
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - economics
KW  - technology
N1  - Includes index; Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small to medium enterprises and not for profit organizations -- Implementation lessons
ER  -