Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter
Language: English Publication details: Hoboken, N.J. : John Wiley & Sons, 2010Edition: 2. edDescription: xix, 299 p. : ill. cmISBN:- 9780470545157 (cloth)
- 0470545151 (cloth)
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Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|
SIPRI Library and Documentation | 33 Parmenter | Available | 11/1208 |
Includes index.
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small to medium enterprises and not for profit organizations -- Implementation lessons
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